If you have any questions about your order(that are not answered in our FAQ), be sure to include your order number in the subject line so that we can help you more efficiently. We’re here to help you!

Email us at customerservice@herenciaclothing.com

Returns and Exchanges
We are happy to provide you an online store credit for all full- priced items if you return your garments back to us within 14 days of receipt, any received there after will be denied. Final sales and clearance items are nonreturnable.

Return Policy Items must be returned in their original condition, unworn, unwashed, and unused, with tags still attached. Once HERENCIA CLOTHING has received your return package, all returns will be inspected before an online store credit is issued. HERENCIA CLOTHING reserves the right to deny a return if the items are worn , damaged, stained(make-up,fake tan, etc) or altered in any way. These garments won't be accepted and they will be returned to sender. You will be notified via email if your returned item is not suitable for an online credit. Exchanges Ohh no we are so sorry it was not your correct fit! 🙁 Contact us at customerservice@herenciaclothing.com before 14 days to initiate your exchange process. Email us your order number and the size which you would like to get, before mailing it back, that way we can set your correct size aside before it sells out. Garments must be in original condition, unworn and with tags to be eligible for an exchange. All exchanges need to be returned to PO BOX 311 Dunn NC 28335.
When will my order ship?

Due to  high demand for more color options we have added the “choose your color” to the majority of our items.  However, with this change our shipping times are taking a little longer as they are made to order, we ask that you please allow up to 6 Business Days (which are ONLY Monday-Friday) for your items to ship out. Orders are packed and shipped Monday-Friday only.

Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Do you ship internationally?
No, at the moment we are only shipping within the USA.
How do I track my package after it has been shipped?
We are currently only shipping with USPS. As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
I'm in love with something that's out of stock in my size! What can I do?
Our items can sell out within hours and we are not always able to restock them. You can always email us to sign up to be notified if an item is restocked on our website.